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Privacy Policy

Your information is important to us here at Patients Medical PC. The access, handling, and sharing of your personal data are described in this privacy statement. You acknowledge that you accept the practices and policies mentioned below and that we may collect, use, and share your information in the ways that are disclosed in this Privacy Policy by accessing or using our Services in any way.

Our Terms of Use, which include this Privacy Policy, are always in effect when you use Patients Medical Services. The definitions given in the words of Use apply to any words we use in this Policy without defining them first.

Read What This Privacy Policy Covers

When you access or use our Services, Patients Medical and its affiliated companies (collectively, “Patients Medical”) may access, use, and share your Personal Data as described in this Privacy Policy. “Personal Data” contains information referred to as “personal information” or “personally identifiable information” under applicable data privacy laws, rules, or regulations and refers to any information that identifies or relates to a specific individual.

This privacy statement does not apply to actions taken by third parties, businesses that Patients Medical does not own or control, or employees that we do not supervise. The Practice (as defined herein) and service providers that Patients Medical contracts with to facilitate medical visits through the Patients Medical platform are not covered by this privacy policy either. The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and HIPAA Privacy Rule define protected health information. Currently, Patients Medical has contracts with varioua medical practices (the “Practice”); however, the medical practices we work with may occasionally alter. How Patients Medical and the Practice may use and share your protected health information is explained in the Patients Medical Notice of Privacy Practices. You should not access or use Patients Medical services if you do not agree to the conditions which are accessible here.

Groups of Personal Data Sources

We might gather personal information about you from the types of sources:

  1. You

When you send us direct details by:

Using the Services, responding to polls or questionnaires, or entering information in free-form text boxes.

sending us an electronic communication, such as an email.

When you use the Services, the following information is routinely gathered:

through Cookies (as described in the part below titled “Tracking Tools, Advertising, and Opt-Out”).

We might get details about your location if you use a location-enabled browser.

We may receive and collect information transmitted from your computing device to provide you with Services if you download and install specific apps and software, we make available. For example, we may learn when you are logged on and available to receive updates or alert notifications.

  1. A third party


To examine how you utilize and connect with the Services, we might make use of analytics service providers.

To assist us in offering you customer assistance, we may work with third parties.

We may use vendors to collect data to produce leads and build user profiles.


To enable your account and/or facilitate the supply of or payment for the Services, we may obtain certain information about you from your employer if they provide the Services to you as a reward of employment.


From our associates, such as dietitians, nutritionists, pysicians, or other licensed health care professionals, we may receive data about your use of the Services. (Including the Practice and Providers).

Partners in Advertising

Some of our vendors who help us with marketing or promotional services linked to how you use our websites, applications, products, Services, advertisements, or communications give us information about you.

Social Media Sites

Some content and/or information from those accounts may be transferred into your account with us if you give us the login information for your social network account or if you sign into the Services in another way using a third-party website or application.

Our Commercial or Business Goals in Gathering Personal Information

Offering, personalizing, and enhancing the services 

creating and maintaining your user profile or other accounts.

billing; processing orders or other activities.

delivering the goods, services, or information you ask for.

achieving the purpose for which you gave us the information.

Providing help and assistance for the Services.

Enhancing the Services through internal analytics, testing, research, and product creation.

adjusting the communications, website material, and services to your preferences.

implementing security, troubleshooting, and fraud prevention.

carrying out additional business purposes that were disclosed at the time that we collected your personal information or as otherwise provided for in applicable data privacy statutes, such as the California Consumer Privacy Act (the “CCPA”).

Promotion of the Services

Selling the Services through marketing.

displayingyour advertisements, including behavioral or interest-based web ads.

Communicating with You

sending you information about Patients Medical  the Services, answering any e-mails you send us, and contacting you when required or requested.

Sending emails and other correspondence in accordance with your choices or by displaying information we believe will be of interest to you.

Fulfilling Legal Obligations and Applying Legal Terms

Performing our legal duties in accordance with any relevant law, rule, court order, or other legal procedure, including preventing, identifying, and looking into security incidents and potentially illegal or forbidden activities.

safeguarding the security, liberties, or well-being of another person, Patients Medical, or both.

enforcing any contracts, we have with you.

addressing allegations that any posting or other material infringes on the rights of third parties.

settling arguments.

Without revising this policy, we will not gather new categories of personal information or use the data we have already collected for significantly unrelated, incompatible, or unrelated reasons.

Sharing Your Personal Information

To the groups of service providers and other parties listed in this area, we might disclose your Personal Data. Some of these statements might qualify as a “sale” of your Personal Data under the relevant state laws. The parts below that are state-specific offer more details.

Service Companies. These individuals assist us in offering the Services or managing company operations on our behalf. They consist of:

Providers of hosting, technology, and communications (including email).

experts on fraud and security.

vendors offering client support.

providers of product transportation and fulfillment.

analytics service companies.

processed payments. Your voluntarily provided payment card information is collected by our payment processing partner Stripe, Inc. (“Stripe”) to complete your purchase. For details on Stripe’s handling and archiving of your Personal Data, please refer to its conditions of service and privacy statement.

Partners in advertising. These organizations support our efforts to market our services and give you additional deals that you might find interesting. They consist of:

networks of ads.

marketing companies.

Partners in Analytics. These companies offer analytics on website traffic or Service usage. They consist of:

organizations that keep note of how users access the Services or are referred to them.

organizations that monitor how customers use the services.

Business associates. These companies collaborate with us to provide a range of services. They consist of:

Companies with which you are acquainted.

organizations with which we collaborate to provide joint promotional offers or chances.

Parties You Authenticate, Allow Access to, or authorize.

You can reach third parties through their services.

social networking sites.

various people.

Legal Responsibilities

To “Meet Legal Requirements and Enforce Legal Terms” as stated in “Our Commercial or Business Purposes for Collecting Personal Data” above, we may share any Personal Data we acquire with third parties.

Business Relocations

If we go through a merger, acquisition, bankruptcy, or other transaction in which that third party takes control of our company, all your personal information that we collect might be transferred to that third party. (In whole or in part). If this happens, we will make reasonable efforts to let you know before new privacy and security policies and procedures are applied to your information.

Information Not Identifiable as You

From the Personal Data we gather, we may generate aggregated, de-identified, or anonymized data, including by removing information that identifies a specific individual personally. To the extent that it cannot be used to identify you, we may use such aggregated, de-identified, or anonymized data and share it with third parties for our legitimate business objectives, such as to analyze, develop, and improve the Services and market our company.

Advertising, Opt-Out, and Tracking Tools

The Services make use of “Cookies” and related technologies, such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively “Cookies”), to let our servers identify your web browser, track when and how often users access and use our Services, spot trends, understand our user base, and run and improve our Services. When you use a computer, tablet, phone, or other similar device to access our Services, tiny amounts of data called cookies—usually text files—are placed on that device. We may also add information from third parties, such as those who have put their own Cookies on your device, to the data we already have about you.(s). The Services currently do not accept “Do Not Track” requests made by a browser due to our use of Cookies. 

We use the following cookie categories:

Important Cookies. Cookies that are essential to providing you with features or services you have asked for are necessary. For instance, certain Cookies allow you to access protected portions of our Services by logging in. Certain functions and services might not function if these Cookies are disabled.

Cookies that work. Functional cookies are used to store your preferences and settings for our Services, remember them over time, and identify you when you visit again. These cookies assist us in remembering your preferences and customizing our material for you. (For example, your choice of language or region).

Cookies for performance or analytics. We can analyze user behavior using performance and analytical cookies. They do this by compiling data on the volume of users who access the Services, the pages users watch, and the length of time users spend on each page. To better serve those who interact with our ads, performance/analytical cookies assist us in tracking the effectiveness of our marketing initiatives. For instance, cookies are used by Google LLC (“Google”) in conjunction with its Google Analytics services. The Google Analytics Terms of Use and the Google Privacy Policy govern how Google may use and divulge the data gathered by Google Analytics about your trips to the Services. By visiting the Google advertising opt-out website at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/, you can refuse Google’s use of cookies.

Advertising/Retargeting Cookies. Retargeting and advertising cookies gather information about your online behavior and pinpoint your preferences so that we can show you ads that we think will be of interest to you. Please refer to the part below titled “Information about Interest-Based Advertisements” for more details on this.

Through the settings of your internet browser, you can choose whether to allow Cookies. Most browsers offer the option to disable the Cookie feature, which will stop your browser from taking new Cookies and may also (depending on the sophistication of your browser software) give you a variety of options for deciding whether to accept each new Cookie. All the cookies that are currently on your computer can be deleted as well. However, if you do this, some Services and functionalities on our website might not operate and you might have to manually change some preferences each time you visit.

Look in the “preferences” or “options” area of your browser’s menu to learn more about the Cookie settings you have access to. Please visit https://www.allaboutcookies.org for more information on Cookies, including details on how to control and delete Cookies.

Detailed information on interest-based advertising

Through the Services, we might display ads as well as permit third-party ad networks, such as ad servers, ad networks, advertising agencies, and research companies, to do so. Users who match broad profile categories or exhibit preferences or behaviors may be shown these advertisements (“Interest-Based Ads”). You may give us information for interest-based advertising (including personal data), or we may get it from the way a specific user uses the Services and/or third-party services. Such data may be gathered by monitoring users’ actions over time and across unrelated websites, such as when you exit the Services. To do this, we or our service providers may send Cookies to you via the Services, along with a file (also referred to as a “web beacon”) from an ad network. Ad networks can provide aggregated, anonymous auditing, research, and reporting for marketers and us thanks to web beacons. Ad networks can deliver targeted advertisements to you when you browse other websites thanks to web beacons. Ad networks can watch, modify, or set their own Cookies on your browser using web beacons, just as if you had requested a web page from the ad network’s website.

We adhere to the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance (“DAA”). (“Interest-Based Advertising Policy – Digital Element”) Several media and marketing associations have created an industry self-regulatory program through the DAA and Network Advertising Initiative (“NAI”) to give consumers a better understanding of and greater control over ads that are tailored based on a consumer’s online behavior across different websites and properties. Please visit the DAA’s or NAI’s consumer opt-out pages at http://www.networkadvertising.org/choices/ or www.aboutads.info/choices to make decisions about Interest-Based Ads from participating third parties, including to opt-out of receiving behaviorally targeted advertisements from participating organizations.

Data Retention and Security

We use suitable physical, technical, organizational, and administrative security measures depending on the type of Personal Data and how we process that data to safeguard your Personal Data from unauthorized access, use, and disclosure. By carefully choosing and safeguarding your password and/or other sign-on method, limiting access to your computer or device and browser, and signing off after using your account, you can further help secure your data. Please be aware that no method of transmitting data over the internet or storing data is entirely secure, despite our best efforts to safeguard the security of your account and other data that we keep in our files.

We keep your personal information on file for as long as your registration with us is active or as long as it takes to deliver our services to you. When it comes to meeting our legal obligations, resolving disputes, collecting fees owed, or in other situations where it is allowed or required by relevant law, rule, or regulation, we occasionally keep Personal Data for longer periods of time. When data does not allow us to directly identify you, we may keep it in an anonymous or aggregated form as well. 

Child Personal Information

We do not knowingly collect or solicit Personal Data about children under the age of 13, and Patients Medical Services are only accessible to those who are at least 18 years old. Do not try to register for the Services, use them in any other way, or send us any Personal Data if you are under the age of 13. If we come to the realization that we have obtained Personal Data from a minor under the age of 13, we will take prompt action to delete that data. Contact us at info@patientsmedical.com if you think a minor under the age of 13 may have given us Personal Data.

Rights of California Residents

Residents of California have the privileges outlined in this section. Instructions on how to exercise these rights can be found in the part below titled “Exercising Your Rights.” Please be aware that when providing certain services to our customers, we may handle the personal data of their end users or employees. You should contact the organization that originally gathered your personal data if we are acting as a service provider to inquire about your rights regarding that data.

If you live in California and this section conflicts with any other part of this privacy policy, the part that is more protective of personal data will take precedence to the degree of the conflict. Contact us at info@patientsmedical.com if you have any questions about this section or whether any of the following rights pertain to you.


You have the right to ask for specific details regarding how we have collected and used your Personal Data over the previous 12 months. We will then give you the following details in response:

The types of personal information about you that we have gathered.

the types of sites that were used to gather that personal data.

The commercial or business reason for gathering or selling your personal information.

the types of outside organizations we have shared your personal information with.

The precise Personal Data about you that we have gathered.

We will list the categories of Personal Data shared with each category of third-party recipient if we have disclosed your Personal Data to any third parties for business reasons in the previous year. We will list the categories of Personal Data transferred to each category of third-party recipient if we have sold your Personal Data over the last year.


You have the right to ask us to remove any Personal Data we may have about you. According to the CCPA, this privilege is subject to a few exceptions. For instance, we might need to keep your Personal Data to give you the Services, to finish a transaction, or to carry out another action you have requested. We reserve the right to reject your erasure request if it falls within one of these exclusions.

Making Use of Your Rights

You must send us a request to exercise the rights listed above. To do so, you or your Authorized Agent (as defined below) must: (1) provide enough information to enable us to confirm that you are the person about whom we have collected Personal Data (first and last name, email address, and you may be asked to provide your phone number or address); and (2) describe your request in enough detail to enable us to comprehend, consider, and respond to it. We may not respond to requests that do not satisfy both requirements; such requests shall be deemed to be “Valid Requests” only. To confirm your identity and fulfill your request, we will only use the Personal Data you provide in a Valid Request. To make a Valid Request, you do not need to have an account.

 Within 30 days of receiving your valid request, we will do our best to reply. Before completing your request, we will inform you of the charge and provide an explanation if we decide that your Valid Request justifies one.

You can deliver a request to Privacy at Patients Medical, 1148 Fifth Avenue, Suite 1B, New York, NY 10128, or email it to info@patientsmedical.com.

Your rights may be exercised on your behalf by your Authorized Agent. When such an Authorized Agent submits a request to your account, we reserve the right to ask for a copy of their written authorization.

Opt-Out and Opt-In for Sales of Personal Data

Patients Medical does not now and has not in the previous 12 months received payment from third parties for your personal data. As far as we are aware, we never sell any personal information about children under the age of 16.

We Will not Treat You Differently Just Because You Exercised Your CCPA Rights

 If you exercise your rights under this Privacy Policy, the CCPA, or other relevant laws, we will not treat you differently. If you exercise your rights under this Privacy Policy, the CCPA, or other applicable legislation, we will not exclude you from receiving our goods or services, we will not charge you a different price or rate, and we will not give you lower-quality goods and services. However, in accordance with applicable data privacy laws (including the CCPA), we might provide you with a choice between various service tiers, each of which may have a different price, rate, or degree of quality depending on how valuable your personal information is to us.

Additional State Privacy Rights

Rights of California Residents

In accordance with California Civil Code Sections 1798.83 and 1798.84, California residents may contact us to request that Personal Data not be disclosed to third parties for their direct marketing objectives. To make such a request, please email info@patientsmedical.com

Rights of Nevada Residents

If you live in Nevada, you have the choice not to allow certain Personal Data to be sold to third parties who plan to lease or sell it. By sending an email to info@patientsmedical.com with the subject “Nevada Do Not Sell Request” and including your complete name and the email address connected to your account, you can make use of this right.

Resident Rights in Connecticut, Colorado, Utah, and Virginia

You may be able to refuse the transfer of certain Personal Data to specific third parties if you live in Connecticut, Colorado, Utah, or Virginia. By sending an email to info@patientsmedical.com with the subject line “Do Not Sell Request” and your state of residence, full name, and the email address connected to your account, you can exercise this privilege.

Adaptations to this Privacy Statement

Periodically, we might update this privacy statement. When we do, we will publish the revised privacy statement on the Patients Medical website. If this privacy statement has changed since you last reviewed it, please verify the revision date at the top. If you use the Services after the Privacy Policy has been updated, it is assumed that you accept all the changes as they become effective instantly after being posted on the Patients Medical website. Your only option if you disagree with a Privacy Policy update is to cease using the Services.

Identifying Data

Please contact us at Patients Medical PC,,1148 Fifth Avenue, Suite 1B, New York, NY 10128, if you have any questions about this Privacy Policy, how we collect and use your Personal Data, and/or your choices and rights regarding such collection and use. You can also send an email to info@patientsmedical.com